Term and Conditions

These Terms and Conditions constitute the entire agreement between you, the customer, and PrintXpress ("printxpress.co.za”, "us", "we", "our").  If you visit our website www.printxpress.co.za, or if you create hyperlinks to us, you accept and agree to comply with the most recent version of this agreement in its entirety.  When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.   We reserve the right to amend this agreement or any parts thereof at any time and without notice.

Artwork & Print Ready

Under no circumstances will PrintXpress or any employees be held responsible for any copyright disputes over images and artwork.

Any content provided by the client that is later discovered needs the proper rights to use will be the responsibility of the client and if changes have to be made these will be charged accordingly. 

PrintXpress will not be held responsible for any licensing disputes regarding the photography and stock images used for printing. You need to ensure you have the necessary permissions to use an image.

Your image, graphic or design must be sent to us in a print ready format.

If your image is not print ready you will need to use a designer to manipulate the image ready for printing.

Samples

Before we print your job we will print out a sample of what the end print will look like. Colours may vary from proofs and samples and computer screens. PrintXpress will not be responsible for any mistakes made in approving of a sample, the client is 100% responsible. 

We prefer that you sign your samples off in person. Samples will be printed on desired material.

Final sample is assumed to be approved by the client, including all colours, content, errors & omissions (E&OE) if full payment is received.

Returns Policy

Goods may only be returned if print defects occurred due to material or ink related faults. No returns will be entertained due to design flaws. PrintXpress is is not responsible for colour checks, spell checks or any other client oversight.

Incorrect items

Although we endeavour to check all prints prior to despatch if there is a case that the product you receive differs to the sample you approved we will do all we can to correct the product. Please contact us at hello@printxpress.co.za within 24 hours where the item is not what you approved.

Prices

The prices displayed are inclusive of 14% VAT. We have also included the ex VAT amount. Prices can change at any time without notice.

We endeavour to ensure that the prices displayed on the website are accurate. We are reliant on our suppliers for providing accurate pricing information and as a result it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them.

We will release new pricelists 30 days prior to annual price increases.

Quotes

Quotes are only valid for 14 days from the date on the quote. Should you respond to a quote past this time we will need to confirm in writing that the price has remained the same. Otherwise a new quote will be submitted to you.

Payments

Payments may be made via EFT, cash or SnapScan. Banking details and SnapScap QR code will appear on all quotes and invoices.

All work remains the property of PrintXpress until paid for in full, this also means that invoices that contain multiple items must be paid in full before any item is the property of the client.

If a job is paid for and then cancelled before printing PrintXpress will refund the full payment less 5% admin fee.

Printing Times

Our printer is super quick. If you have approved and paid for your job by 10am, it is less than 10 m2 we will have it ready for you that same day. Actual timings will be discussed with you. If it is a smaller job you can always drop the artwork off to us and wait if the machines are available. Print times will vary from job to job.

Delivery

Unless other arrangements have been made all finished printing needs to be collected from PrintXpress. Millside Park, 41 Morningside Road, Ndabeni, Cape Town.

Installation

We do not do installation, trimming or finishing. We have a list of preferred suppliers that can assist you should you need it. PrintXpress cannot be held liable for installation, framing or finishing errors. If the print has been damaged during installation a replacement print will need to be paid for. PrintXpress cannot be held liable for any damage to property on site by chosen installers and any loss, damage or theft are the responsibilty of the client.

Agreement of sale

Only once you have signed off the sample of your print, and paid for the job in full, will we print. We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order. Final printing is assumed to be approved by the client, including all colours, content, errors & omissions. (E&OE)

Competitions

Competitions will be subject to terms and conditions and these are provided during the time the competition runs.

Disclaimer and limitation of liability

This site is provided "as is", and you use this site at your own risk.  Neither printxpress.co.za, its directors, employees, affiliates, agents or suppliers shall be responsible for any damages or loss resulting from or relating to the use of this site or any of its content, irrespective of the cause of the damages. We make no representations or warranties of any kind, whether express or implied. We disclaim all representations and warranties including but not limited to the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, goods or services.

No unsolicited emails

You do not have to agree to sign up for our mailing list.  You can opt-out of our mailing list at any stage by clicking unsubscribe at the bottom or the email or contacting us at hello@printxpress.co.za.

Acceptance of Terms and Conditions

By signing off the proof and paying in full, you are deemed to have read, understood, accepted, and agreed to be bound by all of the Terms and Conditions.

Warranty

Life span of our materials can be found on the website and vary from product to product and the environment in which they have been applied.

Waiver

Any favour we may allow you will not affect or substitute any of our rights against you.

Governing law

This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.

Domicilium

Our domicilium citandi et executandi (physical address) for all purposes under this agreement is: C/- Vogue Signs, Millside Park, 41 Morningside Road, Ndabeni, Cape Town. Our PO Box address is PO Box 156, Plumstead, 7864. Our contact number is 021 531 1496.  Our email address is hello@printxpress.co.za

Hours of operation

PrintXpress is open on weekdays only, from 9am to 5pm and until 3pm on a Friday.

Contacting PrintXpress

Please contact us at hello@printxpress.co.za or call 021 531 1496. We will always try to be as helpful as we can and solve any problems promptly. 

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Contact Us

Please feel free to contact us on the information below. We look forward to hearing from you.